Reviews of Downs Pro Cleaning in Fountain Valley, CA

Ask what method they will use on your particular surface and why. A company that cleans wool the same way it cleans a synthetic, or floods a wood floor because that is quicker, will tell you so if you ask directly. Ask when you get the price, too. It should come after somebody has looked at the job, not before.

Because it is where every decision gets made. Fiber, fabric, stone and wood finish all behave differently, and the wrong method on the wrong material causes damage that cleaning cannot undo. The inspection is also when you should be told honestly what will not come out, rather than finding out after the truck has left.

Some stains have permanently dyed the fiber, some grout is cracked or missing rather than dirty, and some wood finishes have already worn through to bare board. None of those are cleaning problems. We would rather point that out at the walk-through and tell you what would actually solve it than take the booking and disappoint you.

Yes. Carpet cleaning is available for residential and commercial customers, and the methods do not change between them. What changes is scheduling around opening hours and how much attention the traffic lanes need, because a commercial floor takes far more footfall than a house does.

Tell us directly first, especially if something was not right. We are a family business and the fastest route to fixing a problem is the phone number on this site. If you were happy with the work and want to say so publicly, a review helps other people in Orange County decide who to call.